O processo de redesign do portal da cooperação e a criação da ferramenta oráculo: levantamento das necessidades para o protótipo e avaliação

Abstract

The Cooperation Portal, developed by the Superintendence of Informatics UFRN, is an environment for sharing experiences concerning the technology transfer process and implementation of integrated management systems (SIG-UFRN). However, using log analysis, systematic interviews and exploratory studies, it was found that, in general, its main features have been underutilized and that this portal has not been fully utilized. The objective of the research is, initially, find the real needs of Portal users to incorporate them in its redesign of the Portal, considering the content of interest for users; including the creation of a prototype of a cooperation forum, named ‘Oráculo’, in an organized and structured manner. Finally, it was conducted a cooperative evaluation of this prototype. The main needs were to reorganize and to include work process information and updated technical documentation to support the implementation of SIG-UFRN systems, and the restructuration of the forum. In the redesign, emphasis was given to topics of the Oracle, and development of resources that enable quick access to essential information. It was found through cooperative evaluation sessions that the prototype of the redesigned interface was positively evaluated by the users. It is concluded that the redesign of the Portal and Oracle tool serving the scope defined by the users, with a clear and organized manner the contents necessary for the proper implementation of SIG-UFRN systems.