Sistematização dos processos de gestão como contribuição para melhoria da gestão pública: uma proposta de intervenção para a Unidade de Atendimento ao Educando – UAE/EAJ/UFRN

Abstract

The present work deals with on the systematization of management processes in federal public organization, aiming at contributing to the improvement of public management and its scope limited to Educating Service Unit-UAE/EAJ/UFRN, by means of actions proposed in the project of intervention seeking to lead to changes and improvements in the management of that sector. To achieve these results, the study is based on theoretically in the assumptions of public administration – study on the models of public administration and the reforms, demanded in the choice of management model, which brings the prospect of a public administration geared to the needs of the citizen, who must be efficient in the operationalization of its processes and quality in your results – of the new public management-NGP-fundamentals and principles of GESPÚBLICA and model of excellence in public administration-MEGP , that provide practical contributions to the improvement of the management, and the management of processes – while process improvement tool, geared to results through the cycle that consists of modeling, simulation, and emulation. Methodologically, it is the action research and qualitative approach which contributes to knowledge of reality, as well as guide intervention actions and changes. The results of the intervention are presented in the Current Model, which configures the management of the UAE regarding organizational structure, physical and technical conditions, the administrative, human resources and the services offered, which gave grant for the preparation of professional intervention. These actions are contained in the proposed model, arranged in the form of proposals that indicate the steps, methodology to be applied, the deadlines and the respective responsible. The first proposal concerns the organization chart of the UAE; the second proposes the elaboration of the tasks of the UAE and its subordinate sectors; the third faces the systematization of administrative processes (routine flow of work, documents and forms standardization, standardization, material control and communications; and the fourth suggests actions for the improvement of the physical and technical conditions. It is believed that the implementation of these actions can contribute to the improvement of the working process of the UAE, as well as psychosocial and pedagogical service directed to students of agricultural school of Jundiaí-EAJ.