Mapeamento de Processos no Setor Público: uma proposta para o processo de aquisições de materiais do Instituto Federal de Educação,Ciência e Tecnologia da Paraíba-Campus de Princesa Isabel

Abstract

The present study analyzes, from mapping, the process of material acquisition performed by the Federal Institute of Paraíba - Campus Princesa Isabel, in order to present an intervention proposal that allows improvements to the process. Process mapping consists of identifying how the processes are performed, graphically representing the activities and the responsibility in the performance of the processes. It also enables organizations to understand, develop and improve their work routines, achieving the desired results, with optimization of time, minimization of failures, identification and elimination of bottlenecks. This tool also provides an overview of the process, making public all the activities developed in the organization. To graphically represent the mapped process, it was used the Business Process Management Notation (BPMN), which is a widely accepted notation for process modeling, and is even used by the Federal Government in the Gespública Process Management Guide. The present research has a descriptive and applied nature, using the qualitative approach, characterizing itself as a case study. For data collection, individual interviews were conducted with a semi-structured script, as well as a focus group, with servants from five administrative coordinations. From the analysis of the current situation of the process (As Is), the main problems were identified, suggesting improvement actions and the redesign of the process (To Be).