Gestão da informação através das comunidades virtuais: novas perspectivas nas organizações contemporâneas

Abstract

This work deals with issues related to virtual communities, understood as tools for information management in the corporate environment. Thus, topics such as the information society, the role of organizations, Information Management (IM) as well as the role of virtual communities and the use of informational resources are dealt with. The research aims to identify the use and practices of virtual communities in the corporate environment. The research also intends to analyze the use of these communities in IM understood as a new strategic tool in sharing of information, increasing efficiency as a differential factor in potential development. The methodology used was bibliographical research in pertinent information fonts such as books, periodical, electronic materials, amongst others. Thus, it is possible to infer that virtual communities enable greater information potencial and it is understood as a strategic resource in organization generating greater competitive advantage and a more efficient Information Management practice.