Análise processual: projeto de intervenção das atividades dos departamentos vinculados aos centros acadêmicos da UFRN

Abstract

The National State Reform from the mid 1990's has demanded newmanagement models that seek to implement the modernization of the national public management, focusing on improving the service provided and, in this context, public institutionsareseeking to follow the user's need. In recent years, the Federal Universityof RioGrande do Norte (UFRN) has strengthened its digital media, improving thequalityof service, with the premise that these efforts must be made together with theservers, providing continuous improvement. The present intervention project considersthediagnosis and analysis of the procedural procedures of the Department of EducationFoundations and Policies (DFPE) of the Education Center of the Federal Universityof Rio Grande do Norte (CE/UFRN), a procedure that identified that theunit hasabout 22% (twenty-two percent) of devolution in open processes in its unit. Thus, thisstudy aims to minimize the effects of this failure, assuming the need to maketheservice increasingly efficient and effective. From the above, the project aims toclarifythe basic normative foundation of each administrative service that the departmentslinked to the Academic Teaching Centers provide, starting fromthe analysisof DFPE's procedural procedures in order to organize in a succinct and didactic waythecreation of a manual to facilitate the operations of servers located in departmentsthat have administrative activities similar to those of DFPE, which is linked to theEC, andin the other 7 (seven) Academic Centers of UFRN.