Control of payment of suppliers in a public hospital: case study of Onofre Lopes University Hospital – Brazil

Soares, Adolfo Rebouças; Cabral, Eric Lucas dos Santos; Castro, Wilkson Ricardo Silva; Pedrosa, Felipe Martins; Costa Junior, João Florêncio da; Florentino, Davidson Rogério de Medeiros; Souza, Ricardo Pires de; Viana, Danylo de Araújo; Assis, Amanda Gomes de; Barreto, Jurandir; Hékis, Hélio Roberto; Rêgo, Amália Cinthia Meneses; Araújo Filho, Irami

Control of payment of suppliers in a public hospital: case study of Onofre Lopes University Hospital – Brazil

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dc.contributor.author	Soares, Adolfo Rebouças
dc.contributor.author	Cabral, Eric Lucas dos Santos
dc.contributor.author	Castro, Wilkson Ricardo Silva
dc.contributor.author	Pedrosa, Felipe Martins
dc.contributor.author	Costa Junior, João Florêncio da
dc.contributor.author	Florentino, Davidson Rogério de Medeiros
dc.contributor.author	Souza, Ricardo Pires de
dc.contributor.author	Viana, Danylo de Araújo
dc.contributor.author	Assis, Amanda Gomes de
dc.contributor.author	Barreto, Jurandir
dc.contributor.author	Hékis, Hélio Roberto
dc.contributor.author	Rêgo, Amália Cinthia Meneses
dc.contributor.author	Araújo Filho, Irami
dc.date.accessioned	2020-07-16T12:34:07Z
dc.date.available	2020-07-16T12:34:07Z
dc.date.issued	2019-01
dc.description.resumo	Throughout the last decades, the discussion about the quality in the health service has gained global importance, mainly due to the difficulty in reaching a thorough measurement for the performance of health services based on objective criteria. Thus, the purpose of the present study is to evaluate through Control Charts whether the supplier payment process in a public hospital is being completed within the time frames specified by internal corporate administrative resolutions. Initially followed the Montgomery methodology for non-self-correlated phenomena from which the application of individual control charts and moving range was utilized. Following the charts analysis, it became necessary to verify the conformity of the data in relation to the distribution. Hence, the Kolmogorov-Smirnov and Chi-Square tests were performed, in which it was verified that the Weibull distribution is better suited to the data, and control charts were applied for the Weibull distribution and Capability study. The results of the applications indicated variability in the process, which can be minimized by identifying the bottlenecks inherent to the formalities in the payment process; evaluating the time a given invoice remains with the purchasing coordinator; defining a timeframe necessary to comply with the process verification before validating the invoice and send it to the contract unity; determining the specific time requirements for each stage of the process as to optimize the flow; and establishing key performance indicators in order to attain an in depth understanding of the internal procedures	pt_BR
dc.identifier.citation	SOARES, A. R.; CABRAL, E. L. S.; CASTRO, W. R. S.; PEDROSA, F. M.; COSTA JUNIOR, J. F.; FLORENTINO, D.R.M.; PIRES, R.S. ; VIANA, D.A.; ASSIS, A.G.; BARRETO, J.; HÉKIS, H.R.; REGO, A.C.M.; ARAUJO-FILHO, I.. Control of payment of suppliers in a public hospital: case study of Onofre Lopes University Hospital Brazil. European Journal of Scientific Research, v. 151, p. 299-310, 2019. Disponível em: http://www.europeanjournalofscientificresearch.com/issues/PDF/EJSR_151_3_04.pdf. Acesso em: 14 jul. 2020.	pt_BR
dc.identifier.issn	1450-216X
dc.identifier.issn	1450-202X
dc.identifier.uri	https://repositorio.ufrn.br/jspui/handle/123456789/29649
dc.language	en	pt_BR
dc.publisher	Scientific Research Platform (SRP) - Seychelles	pt_BR
dc.subject	Statistical quality control	pt_BR
dc.subject	Hospitals	pt_BR
dc.subject	Procurement sector	pt_BR
dc.subject	Quality engineering	pt_BR
dc.subject	Total quality management	pt_BR
dc.subject	Organization	pt_BR
dc.subject	Administration	pt_BR
dc.title	Control of payment of suppliers in a public hospital: case study of Onofre Lopes University Hospital – Brazil	pt_BR
dc.type	article	pt_BR