Análise propositiva da evolução dos formulários eletrônicos da avaliação de desempenho dos servidores técnico-administrativos da UFRN no período de 2006 a 2016 sob a ótica da ergonomia e usabilidade

Abstract

The performance evaluation is a fundamental tool for people management at the Federal University of Rio Grande do Norte (UFRN). It is possible to identify the situation of the servers in a certain period of time using it, considering the analysis of the employee himself, his peers and his leadership. The evaluation form is applied annually at UFRN and its completion is compulsory for technical administrative in education and for teachers who perform administrative functions. The people management team can plan people's development strategies through these data, such as training courses, for example, allowing the institution to develop with them, contributing to the improvement of the services provided. The Pro-Rector's Office of People Management (PROGESP) identified the need to update the employee performance evaluation forms due to the impact of the people management process. The PROGESP tried to make the evaluation more pleasant to encourage employees to contribute to the improvement of personnel administration and development area. The present study aims to analyse the usability of UFRN performance evaluation forms. The first one was developed in 2006 and was used until 2015 when the second one was created to replace it, and generate suggestions that may contribute to the redesign of the tool from the point of view of usability. Two techniques were used to collect the information to perform this qualitative study. First, a structured interview was conducted with the responsible for the Design of the Superintendence of Information Technology (SINFO) and with the PROGESP evaluation department to facilitate understanding of the current situation and the need for change. Then, Cooperative evaluations were then carried out. After conducting the application of six Cooperative Assessment and Satisfaction Questionnaire, instruments used in this research, it was possible to conclude that the second resolution presents more usability than its previous one, although it is a prototype and needs improvement.