Cultura de segurança da equipe de enfermagem no serviço de urgência e emergência

Abstract

The safety culture of the patient presents itself as a relevant topic, since it is considered a strong indicator and an important diagnostic tool for the evaluation of the quality of health services. Its adherence represents a challenge today, since the process of changing attitudes and behaviors in health care is slow, demands time and work, as well as requires knowledge and participation of all the professionals that make up a service body of this nature. Thus, the object of this study is the safety culture of nursing professionals in the emergency service. In view of the above, the question is: How do nursing professionals consider the safety culture? In order to answer it, it aims to analyze the safety culture of nursing team in the emergency service. This is a descriptive-analytic study, developed in the Emergency Room Clóvis Sarinho. The data were obtained by completing the "Patient Safety Research in Hospitals" instrument, composed of 42 items that address objective and subjective questions and cover 12 dimensions that measure the patient's safety culture, these items are evaluated according to The Likert scale of five points regarding the degree of agreement. Other issues present in the instrument are related to the assignment of notes to patient safety, reporting the number of events reported and sociodemographic profile. The data were analyzed by means of a statistical package, to determine the mean and percentage values for the safety culture size calculations. Comments on patient safety, the last issue of the instrument, were processed and analyzed with the support of the Interface de R pour les Analyses Multidimensionnelles de Textes et de Questionnaires. The study was submitted to the Ethics Committee in Research of the Federal University of Rio Grande do Norte and obtained approval by means of a consubstantiated opinion of nº. 1,847,136, under Certificate of Presentation for Ethical Appreciation nº 61201316.3.0000.5537. It was found that dimensions that were more prone to improvement was, organizational learning - continuous improvement (49.7%), expectations about the supervisor / chief, actions promoting patient safety (47.5%) and teamwork within the units (45.5%); However, non-punitive responses to errors (58.8%), frequency of event reports (51.5%) and adequacy of professionals (51.1%) were critical areas. Regarding the professional’s perception of patient safety, the aspects considered to be primordial in the emergency service are the safe and propitious environment for effective and effective patient care, with the aim of reducing or avoiding possible damages; The availability of physical structure and human resources; team work; And the use of protocols. Therefore, it was verified the presence of a punitive culture in the research scenario and the need for action by the managers in order to disseminate and strengthen good safety practices in the emergency environment and thus support health professionals In your work process.