Programa de Monitoramento, Controle e Avaliação nos Processos de Contratualização - PMCONT: um modelo para criar unidade estratégica na Secretaria de Saúde Pública - SESAP/RN

Abstract

The contractualisation process, in the scope of cooperation between public entities, consists in the formalization of relations for the provision of services among public health managers. The technical area of the State Department of Public Health of Rio Grande do Norte - SESAP / RN, identified a need for readjustment in the work process, so as to ensure the control and management of information regarding the agreement of health services and the transfer of resources agreed upon. This study is characterized as a research of an applied nature, quantitative and qualitative approach, exploratory objectives and technical procedures of the experimental type and case study, its main objective is the development of the Monitoring, Control and Evaluation Program in the Contractualisation Processes - PMCONT, as a process to create strategic unit in the Secretariat of Public Health - SESAP / RN. It aims to formalize and reorganize the flows of these relationships between two public health units of SESAP that are contracted with the Municipal Health Department of the city of Natal - SMS / Natal. As results, it was obtained the adequacy in the flow of the contract process, making it more efficient: Contracts consistent with the service grid of each Health Unit; Categorization of Indicators according to the profile Health Unit; Adoption of the Operative Assistance Plan (AOP) as a guideline for effective monitoring; Systematization among the stakeholders in the phase of evaluating goals achieved.