O trabalho do assistente social nos CRAS e CREAS: um estudo das implicações do atendimento a requisições do Sistema de Justiça

Abstract

At the present time the Brazilian social service has been living with growing precariousness of social policies and restriction of rights, opposing to the expansion of demands and requisitions. This configuration requires from the professional resolutives answers and clarity regarding to their competencies and duties. In some areas of social policies there are requisitions that they present to the social worker and exceed those that are specific to the occupational space. This is the case, for example, of the requisites from System of Justice to the Unique System of Social Assistance (USSA) pleading instruments and procedures that extrapolate the responsibilities of the professionals from USSA provided in the list of norms that regulate the Social Assistance policy. This dissertation problematizes this issue by presenting a study about the implications of the social worker's professional work that comes from attending the requisitions presented by the System of Justice to the Reference Centers of Social Assistance (RCSA) and Specialized Reference Centers for Social Assistance (SRCSA) in view the professional competences and attributions of social workers within the scope of USSA. Therefore, it aimed to analyze the implications in the professional work of the social worker that arise from attending the requisitions presented by the System of Justice to USSA in the RCSA and SRCSA units. The study was guided by the critical-dialectic method, using as methodological procedures bibliographic analysis, documentary and semi-structured interview. The locus of the research was the RCSA and SRCSA from the cities of Santa Cruz and Campo Redondo, both located in the Trairi’s region of the Rio Grande do Norte State. The research was constituted by three RCSA and two SRCSA having as subjects a social worker that integrates the reference teams of each one of these units. The period of analysis included the collection of data for the year 2016. As a result of this course, identified in the professional work a work overload, service accumulation, impairment in the functioning of social assistance services, misuse of protection levels, disrespect for social assistance standards, professional embarrassment, ethical and technicaloperational conflict, and impair professional competencies and attributions. In addition, it showed that the bond and precarious working conditions, as well as the lack of commitment to permanent education weaken the articulation, the resistance to face this problem, deserving sensitization, reflection and mobilization of professionals and entities that represent the category and national discussion with the managing bodies of the USSA and the System of Justice, involving the respective councils in search of collectively strategic measures.