Análise e proposições de melhorias no módulo central de estágios: estudo aplicado à Coordenação de Engenharia de Produção da UFRN

Abstract

The Federal University of Rio Grande do Norte is a complex organization with multiple administrative activities, therefore, diverse information and processes compose it. To support these processes, computer information systems were created. One of these systems is the Central Internship Module, which was incorporated in 2016 to manage compulsory and noncompulsory curricular internship follow-up processes. This work investigated the effectiveness of the use of the Central Internship Module in the management of the internship monitoring process and had as its unit of analysis the Coordination of the Undergraduate Course in Production Engineering – CGEP. The proposed general objective was to restructure the procedures and suggest adaptations in the Central Internship Module based on the Beal model. To achieve the general objective, the following specific objectives were set: a) Describe the existing informational flow of the internship process at CGEP; b) Verify the needs of managerial information; c) Identify the gaps between the internship process at CGEP and the Central Internship Module. This work is classified as an applied research, based on a descriptive and qualitative approach, in which the following methodological procedures were applied: document analysis, semi-structured interview, focus group and process mapping. The collected material was interpreted from the content analysis proposed by Bardin. The results indicated that: (a) there is incompatibility between the CGEP internship process and the Central Internship Module; (b) it is necessary to describe and publicize the informational and procedural flows that involve the stages; (c) it is necessary to insert functionalities in the Central Internship Module, which need to be better disseminated. Thus, intervention proposals were prepared that suggest the organization and dissemination of the processes and information related to the internship in a flowchart; modifications to the general control spreadsheet of CGEP; and changes to the Central Stage Module.