Uma metodologia para otimizar o sistema de melhoria continuado do AVASUS com foco nas experiências do usuário

Abstract

Currently distance education has become a fundamental tool to break the barriers of the physical presence need, inspired by the benefits of the DE has been implemented the AVASUS project, this project consist of a platform with DE courses where the main objective is to qualify professionals and students In the health area, after-care is an important practice to obtain feedback from users about problems presented on the platform, problems with courses, suggestions and criticisms. Through this feedback, the team seeks to respond to users’ requests. The present work of conclusion of course proposes an optimization of the current process of the post-attendance system of AVASUS, in the presented architecture we will be able to verify a more dynamic and objective system when receiving the problems that the users will present during the accomplishment of the course, besides To automate part of the current process, the proposed work will maintain part of the process in a humanized way, since a certain amount of evaluations are subjective and need a more careful analysis. We can verify at the end of the work that the proposed architecture is implementable, in addition to efficiently attending the needs of the postservice process.