Medeiros, Marcos Fernando Machado deSilva, Fábio Guimarães2022-04-122022-04-122021-12-06SILVA, Fábio Guimarães. Eficiência das compras na Universidade Federal do Cariri: uma proposta de intervenção no processo de aquisição de materiais das suas unidades acadêmicas. 2021. 162f. Dissertação (Mestrado Profissional em Gestão Pública) - Centro de Ciências Sociais Aplicadas, Universidade Federal do Rio Grande do Norte, Natal, 2021.https://repositorio.ufrn.br/handle/123456789/46916The present work constitutes a proposal of administrative intervention for the Federal University of Cariri (UFCA), with the objective of proposing improvements for the internal process of acquisition of materials of its academic units. Therefore, the methodology used was to carry out the stages of Mapping, Analysis and Improvement of Processes (using the BPMN notation), carried out based on the collection of primary data from the institution's servers directly involved in the process, t hrough the application of a questionnaire and conducting semistructured interviews, whose answers were treated through the techniques of content analysis, using the NVivo® software. The research was concluded with the proposition of optimized workflows, b uilt from the analysis of the possible causes for the problems identified collectively, with the help of the Cause and Effect Diagram. Additional questions were also raised that could be worked on in future studies.Acesso AbertoAquisição de materiaisServiço públicoAnálise de conteúdoGestão de processosUniversidade Federal do CaririPlanejamento - aquisição de materiaismasterThesis