Menezes Neto, Elias Jacob deSilva, Ângela Rayane Idelfonso2019-12-052021-10-052019-12-052021-10-052019SILVA, Ângela Rayane Idelfonso Silva. Ouvidoria universitária como espaço de participação social e gestão democrática: estudo de caso da Ouvidoria da Universidade Federal do Rio Grande do Norte. Caicó, RN: 2019. 68f. Monografia (Bacharelado) - Universidade Federal do Rio Grande do Norte. Centro de Ensino Superior do Seridó.https://repositorio.ufrn.br/handle/123456789/42684The social manifestations carried out on the international scene show that the demand for access to information, for a public administration action directed to the promotion of public value, constituting a reflection of social aspirations and values, as well as the strengthening and institution of dialogue channels. between society and government, consist of an ever-increasing agenda. This time, it is against this backdrop that the need to strengthen and establish channels of dialogue between society and the Public Administration is analyzed. Thus, the public ombudsmen appear as this channel of social participation, helping the interactions of citizens with the Public Administration, leading to the interests of society, serving as a support for the adoption of a public service consistent with social concerns. Thus, the paper proposes to analyze the ombudsmen inserted in the academic sphere as a means to enable a flexible and participative management that reflects the complexity of the existing relationships in the universities, being extremely important for the development of a scenario of transparency and a community. active and collaborative university In view of this, the research aimed to approach university ombudsmen as spaces for social participation and democratic management, analyzing social participation as a prime factor for the government, public ombudsmen as a space for social voice, seeking, in particular, to present the profile of Ombudsman of the Federal University of Rio Grande do Norte. In this sense, using a qualitative approach, with a descriptive objective, using the deductive method and the techniques of bibliographic research and case study, this research analyzed the UFRN Ombudsman with a view to the elaboration of a profile of this from the data analysis in the time lapse of 2011 to 2018. Given the above, it appears that the university ombudsman enables a participatory management, serving as an indication of the quality of services offered by the University, and is a source for the performance of university administration. In addition, it is clear that the UFRN Ombudsman has a high rate of manifestations, mostly complaints, with the main profile of applicants as students.Attribution-NonCommercial-NoDerivs 3.0 Brazilhttp://creativecommons.org/licenses/by-nc-nd/3.0/br/Ouvidoria pública.Ouvidoria universitária.Governo aberto.Administração Pública.Transparência.Transparência na administração pública.bachelorThesis