Gurgel, André MoraisFerreira, João Francisco de Souza2018-07-112018-07-112018-06-01FERREIRA, João Francisco de Souza. Modelo de gestão por processos para a elaboração de orçamentos e análises técnicas de obras na UFRN. 2018. 137f. Dissertação (Mestrado Profissional em Gestão de Processos Institucionais) - Centro de Ciências Humanas, Letras e Artes, Universidade Federal do Rio Grande do Norte, Natal, 2018.https://repositorio.ufrn.br/jspui/handle/123456789/25571The building budget is an essential step for the entire public construction bidding process. Any problem related to the budget may cause detrimental consequences during the building execution, causing damage to the Public Administration from delays until unplanned public resources expenditures. In order to mitigate some of these problems, this study intends to implement a Process Management Model to the Buildings Budget’s and Technical Analysi’s Elabotarion within the Federal University of Rio Grande do Norte’s scope, where an in-depth study of the management model existing in the COPB in order to analyze the possible problems that exist in the activities performed and, consequently, to implement a new design more suitable to the activities accomplishment related to the budget’s and the technical analysi’s elaboration of UFRN’s buildings. To do so, an Action Research was carried out in the sector involved, diagnosing the process management’s current model (As Is) and activities developed, prioritizing the processes to be studied, followed by collection of documentary data for periods between 2014 and 2017 from the performance indicator’s definition. Then, the new process management model was implemented based on the two computational tool’s development and two procedure manuals that directly act on the activities under study, as well as the new prioritized processe’s mapping. As a result, there was a substantial increase in budgets (from 35.19% to 40.35%) and RDCs (15.38% to 25.0%) when compared to previous years, in addition to the budget standardization and reduction challenge’s sheets (87.5%).Acesso AbertoGestão por processosObras públicasOrçamento de obrasmasterThesisCNPQ::CIENCIAS HUMANAS: GESTÃO DE PROCESSOS INSTITUCIONAIS