Hekis, Helio RobertoGurgel, Júlia Lorena Marques2017-09-062017-09-062016-05-12GURGEL, Júlia Lorena Marques. Análise de desempenho: um estudo aplicado em um hospital universitário do RN conveniado à EBSERH. 2016. 92f. Dissertação (Mestrado em Engenharia de Produção) - Centro de Tecnologia, Universidade Federal do Rio Grande do Norte, Natal, 2016.https://repositorio.ufrn.br/jspui/handle/123456789/23785In Brazil, the university hospitals have fundamental importance in the evolution of the Sistema Único de Saúde (SUS) and in several areas that foment the improvement of population health conditions. Despite the high social relevance of these organizations, that does not make it impossible to go through various operating crises. Therefore, developed the Hospital Universitário Onofre Lopes performance analysis, located in the northeastern region of the country, in biennia before and after joining the management contract with the Empresa Brasileira de Serviços Hospitalares (EBSERH). To conduct this study, the performance evaluation indicators were selected in hospital organizations and to comparative analysis of the performance of the biennium (2011-2012) (2014-2015), it was adapted the performance indices matrix adopted by Brizola et al. (2011), which are arranged 32 indicators assessed by experts in the structure and results dimensions, in the categories: installations, human resources, revenue, production, productivity, quality, costs and teaching/research/extension. The results show better performance in the biennium (2014-2015).This evolution of the performance indices are assigned to the expansion and reorganization of the work team, revenue growth, structural reforms and the provision of new services to the population.Acesso AbertoHospital universitárioAnáliseDesempenhoEBSERHIndicadoresmasterThesisCNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO