Ramos, Rubens Eugênio BarretoCampos, Ronald Fábio de Paiva2014-12-172012-02-152014-12-172008-11-03CAMPOS, Ronald Fábio de Paiva. Modelling a balanced scorecard based performance indicators for higher education institution in Brazil: a study on private institutions. 2008. 85 f. Dissertação (Mestrado em Estratégia; Qualidade; Gestão Ambiental; Gestão da Produção e Operações) - Universidade Federal do Rio Grande do Norte, Natal, 2008.https://repositorio.ufrn.br/jspui/handle/123456789/15015This Master of Science Thesis deals with a BSC modeling for higher education institution focusing on private institution in the Brazilian context. It‟s accomplished a literature review in order to understand the BSC and its application to for profit and non for profit organizations and as a main result it is proposed a BSC conceptual model with a new perspective (Government) and a change in the hierarchy of the main BSC perspective equaling financial to customer/society. Taking the national higher education assessment system of Education Ministry indicators a model is deployed and the relations between the indicators are measured with the Pearson correlation coefficient. As a result a model emerges with sound relations of indicators but a improvement in the financial indicators is neededapplication/pdfAcesso AbertoAvaliação de desempenhoIndicadores de desempenho institucionalInstituições de Ensino Superior PrivadasBalanced scorecardPerformance evaluationIndicators of institutional performanceBalanced ScorecardmasterThesisCNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO