Diógenes, Jamil Ramsi FarkatNunes, Benilton MedeirosQueiroz, Jamerson ViegasQueiroz, Fernanda Cristina Barbosa PereiraQueiroz, Agnaldo Francisco da Silva2021-03-052021-03-052013DIOGENES, J.R.F ; NUNES, B. M. ; QUEIROZ, F. C. B. P. ; QUEIROZ, J. V. ; QUEIROZ, A. F. S. . Gestão para qualidade nos serviços públicos: Um Survey sobre clima organizacional. Revista Gestão do Conhecimento (Curitiba. Impresso), v. 7, p. 5-25, 2013. Disponível em: https://www.facet.br/gc/artigos/resumo.php?artigo=48. Acesso em: 23 jan. 2021.1677-97621982-0666https://repositorio.ufrn.br/handle/123456789/31707In a time of great prosperity for Natal / RN, where the World Cup is reflected as an icon, to see maximum organizational efficiency in all fields of public administration translates into a pressing need. In this context, this article aims to identify the organizational climate of the Municipal Public Works and Infrastructure - SEMOPI, enabling assessment of the degree of motivation of this important desktop servers. To this end, in July 2011, there was a survey type Survey, developed via questionnaires, based on psychometric Likert scale. Their results indicate that the climate had observed low level of satisfaction, allowing their leaders to draw up plans for changes aimed at improving the quality of servicesAttribution-ShareAlike 3.0 Brazilhttp://creativecommons.org/licenses/by-sa/3.0/br/Clima organizacionalPesquisa de climaPlano de ação de melhoriaGestão públicaQualidade em serviçosarticle