Farkat, JamilSousa, KleberQueiroz, Fernanda Cristina Barbosa PereiraQueiroz, Jamerson ViegasHékis, Hélio Roberto2020-07-242020-07-242013HÉKIS, H. R.; SOUSA, K. C.; QUEIROZ, F. C. B. P.; QUEIROZ, J. V.. Adoção às práticas de qualidade pelas concessionárias automotivas situadas em Natal/RN. Revista Latino-Americana de Inovação e Engenharia de Produção, v. 1, p. 1-15, 2013. Disponìvel em: https://revistas.ufpr.br/relainep/article/view/30246. Acesso em: 22 jul. 2020. http://dx.doi.org/10.5380/relainep.v1i1.302462317-67922317-4846https://repositorio.ufrn.br/jspui/handle/123456789/29731This study aimed identifies the level of adoption of quality practices and use of quality management systems in 22 automotive dealerships located in Natal/RN. The Survey methodology was used, with a questionnaire based on a Likert scale. This instrument was applied to Operational Managers of each organization, enabling answer both objectives outlined. The results showed that 20 dealers obtained level of adoption practices in quality between 4 "good" and 5 "very good" and 17 of these organizations adopt quality management systems. Concludes that most of these organizations have satisfactory levels of quality, having top management engaged to develop and implement quality policies, making necessary improvements in processes, seeking to ensure compliance of their products and increase customer satisfaction. Therefore it is believed that the automotive dealerships Natal/RN are ready to offer a world class products and servicesAttribution-NonCommercial-NoDerivs 3.0 Brazilhttp://creativecommons.org/licenses/by-nc-nd/3.0/br/Práticas de qualidadeSistemas de gestão de qualidadeConcessionárias Automotivas Brasileirasarticle10.5380/relainep.v1i1.30246