Vivacqua, Carla AlmeidaCosta, Filipe Cunha Reges da2014-12-172010-03-242014-12-172009-05-19COSTA, Filipe Cunha Reges da. Proposal of a quality management model for micro and small companies integrating Six Sigma strategy to Iso NBR 9001:2000. 2009. 71 f. Dissertação (Mestrado em Estratégia; Qualidade; Gestão Ambiental; Gestão da Produção e Operações) - Universidade Federal do Rio Grande do Norte, Natal, 2009.https://repositorio.ufrn.br/jspui/handle/123456789/14925This work has as its main purpose to set a model of Quality Management for micro and small companies integrating the management models: Six Sigma strategy to NBR ISO 9001:2000. An exploratory research is developed to collect technical and bibliographical information on both methods, emphasizing their integration. Then, a survey is carried out on 65 analysts/consultants of Quality Management Systems and it has detected, besides other factors, that current methodologies must be associated in order to reach better results. At last, it proposes the Sigma 9001 model, which aims to make it possible for micro and small companies to objectively and with low costs, implement a Quality Management System, able to assure competitive advantage through improvement identification in the processes, as well as an improvement in the companies managementapplication/pdfAcesso AbertoGestão da qualidadeSeis SigmaISO 9001:2000Quality managementSix SigmaISO 9001:2000masterThesisCNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO