Oliveira, Ana Luiza de Oliveira eTavares, João Pedro Santos2021-06-162021-06-162021-04-06TAVARES, João Pedro Santos. Manual de normas e procedimentos dos programas de residência multiprofissional em saúde da Escola Multicampi de Ciências Médicas da Universidade Federal do Rio Grande do Norte. 2021. 113f. Dissertação (Mestrado Profissional em Educação, Trabalho e Inovação em Medicina) - Escola Multicampi de Ciências Médicas do Rio Grande do Norte, Universidade Federal do Rio Grande do Norte, Natal, 2021.https://repositorio.ufrn.br/handle/123456789/32724The Residency Programs (RP) are modalities of postgraduate courses lato-sensu that can operate both with Higher Education Institutions and Health institutions. The Escola Multicampi de Ciências Médicas (EMCM), a specialized academic unit that belongs to Universidade Federal do Rio Grande do Norte (UFRN), presents two multiprofissional health residency programs that function in partnership with some external institutions, which grants the execution of some work processes in a particular way. Thus considering aspects of historical and local contexts, this study aims to build a manual of procedures that may help the residents, managers, tutors, teachers and the secretariat of EMCM in managing the PRMS. By conducting a technical research of exploratory character, taking in consideration the experience of the researcher as a secretary of the programs, the aim was to discover the reasons that historically caused the dificulties found and also techniques that could help the parts involved to solve these situations. That said, it was possible to create a manual for rules and procedures that contains, among other subjects, informations about the programs, its main administrative procedures, rights, obligations and prohibitions Applied to the residents and more. So, we conclude that a guiding document such as a rulebook has a great potential to help solve many problems that exist in the public service, making the access to the information much easier, making the guidance for organizational practices, helping the update and improvement of processes and improving the definition of authors and their role in the processes, among others.Acesso AbertoInternato não médicoManual de ReferênciaEducação interprofissionalOrganização e administraçãomasterThesis