Hekis, Helio RobertoSidrim, Maíra Luciano2018-06-062018-06-062018-02-26SIDRIM, Maíra Luciano. Modelo para avaliação e monitoramento em processos de elaboração de recursos educacionais para ambientes virtuais de aprendizagem: um estudo de caso no AVASUS. 2018. 76f. Dissertação (Mestrado em Engenharia de Produção) - Centro de Tecnologia, Universidade Federal do Rio Grande do Norte, Natal, 2018.https://repositorio.ufrn.br/jspui/handle/123456789/25287In the past few years, Distance Education has been presenting significant growth and, consequently, the current circumstances demand improvements in terms of intuitive elearning platforms and concerning operational processes, such as production of educational resources. In this context, AVASUS - Virtual Learning Environment of the Brazilian Unified Health System - aims at improving the qualification and training of professionals and students, management and assistance in the Brazilian Unified Health System - SUS, promoting integrated and accessible knowledge in healthcare education. The objective of this dissertation is to develop a model of evaluation and monitoring of the processes of production of courses for Virtual Learning Environments, implementing it in AVASUS. This work is presented as an applied qualitative-quantitative exploratory research, by means of an action research and a single case study on AVASUS, by which the author mapped processes of content creation, as well as elaborated and implemented a proposed model. Thus, applying the proposed model, some positive impacts were observed, such as: optimization of content creation processes, allowing that other virtual learning environments could replicate the methodology; Optimization of operational control; Improvements in the AVASUS quality control, also benefiting other similar programs; and finally, bolstering research over Operations Management and content creation for Distance Education.Acesso AbertoAmbientes virtuais de aprendizagemEducação a distânciaGestão de operaçõesGestão de processosGestão de qualidadeRecursos educacionaismasterThesisCNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO