Costa, José Alfredo FerreiraCosta, Izaac Shallon Gomes2017-04-062017-04-062016-05-13COSTA, Izaac Shallon Gomes. Desenvolvimento de modelo genérico de balanced scorecard para instituições privadas de ensino fundamental e médio. 2016. 116f. Dissertação (Mestrado em Engenharia de Produção) - Centro de Tecnologia, Universidade Federal do Rio Grande do Norte, Natal, 2016.https://repositorio.ufrn.br/jspui/handle/123456789/22573The Balanced Scorecard (BSC) is a methodology for strategic management worldwide consolidated since the 1990s. This system has been applied in various market sectors, in private and public institutions, because of its flexibility. The educational sector is increasingly competitive and there is growing demand for quality and the consequent need to improve the management of educational institutions. Several studies show the success of the BSC use on education in different countries, but few in the context of basic education. Within this scope, the objective of this work is the development of a BSC model in education field, applicable to private schools that work with both elementary and middle level. The preliminary model of objectives and indicators for BSC was developed based on the literature review. From this initial model was followed by the development of questionnaires, that they were applied in interviews with school managers, to conduct a feasibility study of a future implementation of the BSC in in educational institutions, as well as enabling the collection of information for validating the set of strategic objectives for the four perspectives of the BSC, obtaining the most importante, considering the context of the area surveyed. A technique called "bag of stars" was used in the application of questionnaires to filter the objectives and indicators. The results were the description of the general overview of strategic management in the surveyed schools, the model of BSC for elementary and high school private institutions and a strategic map developed from the objectives present in the model. The proposed model provides a basis for implementing the BSC in schools, especially with the profile comprised in the search. The work is a reference to the expansion of knowledge and exploration of new studies on school management.Acesso AbertoBalanced scorecardGestão escolarEstratégiaMapa estratégicoIndicadores de desempenhoBag of starsmasterThesisCNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO