Morais, Adriano Varella deAraújo, Arthur Nóbrega Batista deLima, João Cardim FerreiraNascimento, Luan Lyon LopesQueiroz, Fernana Cristina Barbosa PereiraQueiroz, Jamerson Viegas2021-03-022021-03-022016MORAIS, A. V. ; ARAUJO, A. N. B.; LIMA, J. C. F ; NASCIMENTO, L. L. L. ; QUEIROZ, F. C. B. P. ; QUEIROZ, J. V. . Avaliação de satisfação das pacientes da Maternidade Januário Cicco: Uma análise estatística. ESPACIOS (CARACAS), v. 37, p. 8-8, 2016. Disponível em: http://www.revistaespacios.com/a16v37n38/16373808.html. Acesso em: 19 jan. 2021.0798-1015https://repositorio.ufrn.br/handle/123456789/31624The research evaluates the satisfaction of the users of the Maternity Januário Cicco by applying, in an interview, a questionnaire developed by the Ministry of Health. It uses statistical methodologies to evaluate the results in order to represent the population studied by the data of the sample used. Analyzes the age and level of education, studying their influence on the results. Uses indexes to study numerically the research that is qualitative. The results showed that the overall satisfaction of pregnant women is positive and is between 0.66 and 0.96. The characteristics that make the overall rating below 1 are cleanliness, comfort, accommodation for the companion, clothing, the fact of not knowing where to complain, food and time of visit. By contrast, factors such as service - respect, interest and education of staff - and trust in the professionals, overcoming expectations, easy location of bathrooms and clarification of the procedures helped to obtain a better grade this general indexAttribution-NonCommercial-NoDerivs 3.0 Brazilhttp://creativecommons.org/licenses/by-nc-nd/3.0/br/Maternidade Januário CiccoSatisfaçãoEstatísticaarticle