Martins, Idalmis Milian SardinaRibeiro, Eduardo Lima2017-03-162017-03-162016-08-10RIBEIRO, Eduardo Lima. Integra: uma solução para integração de sistemas de HelpDesk com sistemas de Issue Tracking em ambientes heterogêneos. 2016. 80f. Dissertação (Mestrado Profissional em Engenharia de Software) - Instituto Metrópole Digital, Universidade Federal do Rio Grande do Norte, Natal, 2016.https://repositorio.ufrn.br/jspui/handle/123456789/22306Public and private organizations is coming to adapting to technological changes constantly because business needs independent of its expertise area, either with adaptation of best market practices or with the constant updating of its technologies given the pace of innovation. This constant evolution often creating a heterogeneous environment systems. This environment happens when we have a set of systems developed on multiple platforms (programming language, database) operating in isolation. Companies with this heterogeneity needs to adopt strategies to provide interoperability into their systems providing better communication between the softwares, these strategies will promote the exchange of information between the departments of companies keeping their integrated business rules. The main objective of this work is develop strategies to provide the integration of different systems with each other, ensuring interoperability between them, regardless of platform and development language thereof. In particular, the proposal was created and developed for the Department of Distance Education - SEDIS, belonging to the Federal University of Rio Grande do Norte - UFRN, but can be extended to any public institution of higher education. As result of this study it was produced a middleware that uses components of a serviceoriented architecture with the main objective to solve the current problems that exist in communication and performance between different SEDIS information systems at UFRN.Acesso AbertoIntegração de sistemasInteroperabilidadeAmbientes heterogêneosmasterThesisCNPQ::ENGENHARIAS: ENGENHARIA DE SOFTWARE