Lopes, Fernando DiasDamore, Ticiano Maciel2014-12-172014-12-092014-12-172006-05-19DAMORE, Ticiano Maciel. Relationship between coordination and control forms with organizational performance: a study in public high schools in Natal. 2006. 94 f. Dissertação (Mestrado em Políticas e Gestão Públicas; Gestão Organizacional) - Universidade Federal do Rio Grande do Norte, Natal, 2006.https://repositorio.ufrn.br/jspui/handle/123456789/12187This research aimed at relating coordination and control forms to organizational performance. The multicase study was applied in two public high schools: Centro Federal de Educação Tecnológica do Rio Grande do Norte and Floriano Cavalcanti. In order to accomplish these objectives, it was developed a qualitative analysis and considered coordination and control forms of several authors. Also was considered Sander´s (1984) model of organizational performance. The mentioned model considers two criteria to analyze organizational performance: one instrumental (efficiency and efficacy) and other substantive (effectiveness e relevance). The research attempts to show the importance of balancing these criteria in a way that effectiveness and relevance becomes more important at schools. It was proven that the use of bureaucratic coordination forms has the power to influence the evaluation on the instrumental technique. At the same time, it was observed that the use of mechanisms based on the autonomy of the school is related to efficiency and efficacy. The object of this research can be considered successfulapplication/pdfAcesso AbertoCoordenação e ControleDesempenho OrganizacionalEficiênciaEficáciaEfetividadeRelevânciaCritérios Instrumentais e SubstantivosCoordination and controlOrganizational performanceEfficiencyEfficacyEffectivenessRelevanceInstrumentals and substantives criteriamasterThesisCNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO