Cunha, Luiza Falcão SoaresAndrade, Sofia de Andrade e2017-07-192022-05-252017-07-192022-05-252017-06-14ANDRADE, Sofia de Andrade e. O design de serviços como ferramenta para o estudo de contextoa de ensino e aprendizagem do aluno Surdo: Uma observação do curso de Letras-LIBRAS da UFRN. 2017. 49 f. Trabalho de conclusão de curso (Design) - Departamento de Artes, Centro de Ciências Humanas, Letras e Artes, Universidade Federal do Rio Grande do Norte, Natal, 2017.https://repositorio.ufrn.br/handle/123456789/47362In the last 10 years, the inclusion of people with disabilities in the academic environment has increased. However, these people still have many issues during their path in higher education. This work includes a case study of teaching and learning in the context of a Deaf person in LIBRAS Literature course of the Federal University of Rio Grande do Norte (UFRN), using the Service Design and Human-Centered Design approach to identify and understand the difficulties and potentialities of the Design Thinking tools aimed to Service Design were used in the process, helping in the perception of six problems that disturb the path of the Deaf in higher education, generating two suggestions for resolution: the reorganization of the classroom and the implementation of the PET program.openAccessSurdezInclusãoEnsino SuperiorDesign de ServiçosbachelorThesisCNPQ::CIENCIAS SOCIAIS APLICADAS::DESENHO INDUSTRIAL::PROGRAMACAO VISUAL