Sanson, CesarBarbosa, Camila de Souza2025-07-302025-07-302025-01-23BARBOSA, Camila de Souza. A saúde mental dos trabalhadores e trabalhadoras de uma empresa de call center no RN. 2025. 41f. Trabalho de Conclusão de Curso (Bacharelado em Ciências Sociais), Departamento de Ciências Sociais, Universidade Federal do Rio Grande do Norte, Natal, 2025.https://repositorio.ufrn.br/handle/123456789/65016This academic research aimed to analyze how precarious working conditions in call center teleservice companies result in workers becoming ill. The way of organizing production using advanced information technology associated with the Taylorist-Fordist model, similar to the factories of the 19th century, makes these workers become the new workers of the 21st century: modern, precarious and subject to new occupational diseases. The field of this research took as a reference the company Teleperformance from the municipality of São Gonçalo do Amarante in the state of Rio Grande do Norte, taking the years 2024 and 2025 as a cutoff.pt-BRAttribution 3.0 Brazilhttp://creativecommons.org/licenses/by/3.0/br/TrabalhadoresTrabalhoSaúdeAdoecimentoPrecarizaçãoCapitalismoWorkersWorkHealthIllnessPrecariousnessCapitalismbachelorThesisCIENCIAS HUMANASCIENCIAS HUMANAS::PSICOLOGIA