Gurgel, André MoraisPereira, Keila Darline Souza2019-04-092019-04-092019-02-25PEREIRA, Keila Darline Souza. Gestão de obras públicas com a utilização de painel de indicadores: estudo de caso em uma IFES. 2019. 124f. Dissertação (Mestrado Profissional em Gestão de Processos Institucionais) - Centro de Ciências Humanas, Letras e Artes, Universidade Federal do Rio Grande do Norte, Natal, 2019.https://repositorio.ufrn.br/jspui/handle/123456789/26897In public administration, construction has specific characteristics that distinguish them from private construction. Constructions and renovations in general are susceptible to several issues and, in public administration area, the supervisor is the person responsible of managing all matters relative to them. Performance management tools are available to companies in any industry and enable monitoring and controlling activities as well as supporting the decision-making process. Therefore, objectifying to assist construction management in a Federal University, this research seeks to develop a model that will make possible to follow and evaluate constructions performance, using panels of indicators. The analysis has a qualitative approach with a case study investigation in the construction management works department of Federal Institution of Higher Education (IFES). An interview with some construction’s employees was made to collect the data, such as an internal documents analysis, and participating observation. As a result, a control panel was developed based on indicators used by the construction sector and adjusted to the reality of public administration. It is expected that the proposed model help the planning and management of activities of the construction management, contributing to improve the activities performance.Acesso AbertoObras públicasIndicadores de desempenhoPainel de indicadoresmasterThesisCNPQ::CIENCIAS HUMANAS: GESTÃO DE PROCESSOS INSTITUCIONAIS