Perales, Wattson José SaenzBibiano, Geilson de Macedo2022-11-162022-11-162022-08-02BIBIANO, Geilson de Macedo. Desenvolvimento de uma solução para suporte à tomada de decisão em um órgão público com aplicação concomitante da gestão da informação e de uma ferramenta de business intelligence. Orientador: Wattson José Saenz Perales. 2022. 79f. Dissertação (Mestrado Profissional em Gestão da Informação e do Conhecimento) - Centro de Ciências Sociais Aplicadas, Universidade Federal do Rio Grande do Norte, Natal, 2022.https://repositorio.ufrn.br/handle/123456789/49771Information management proves to be necessary for the improvement of decision-making processes and for the achievement of objectives and goals in organizations. In this scenario, it becomes essential to manage the excess of information produced and to deliver those that are useful to decision makers. This research seeks to develop a Business Intelligence product - prototype - from the perspective of information management, to support decision-making in the academic projects management reformulation process in the Academic Projects Board - DPA/UFRN. This process is managed by DPA through the Trello application, where information flows from the beginning of an academic project reformulation request to its implementation. The study specifically proposed four objectives: 1. Identify the informational needs of the decision-making actors in the investigated process; 2. Model a BI environment to manage the information produced during the management of reformulations in academic projects under the DPA; 3. Develop an indicator performance panel to support decision making; 4. Validate the developed solution from informational needs of the involved actors. The objectives were achieved by means of an applied, qualitative and descriptive research, adopting the methodological procedures proposed by Blessing and Chakrabarti (2009) in the work “DRM, A Design Research Methodology”. Data collection for the study was carried out through documentary research, bibliographic research, directed meeting and focus groups, obtaining, as result, a prototype of an indicators panel developed using the Microsoft Power BI tool based on GI models and BI methodology. The product fulfilled the information needs of the users, who apply it both in the performance of the study process and in making decisions initially aimed to continuous improvement actions.Acesso AbertoGestão da informaçãoInteligência de negóciosNecessidades informacionaisTomada de decisãoProjetos acadêmicosmasterThesisCNPQ::CIENCIAS SOCIAIS APLICADAS