Gurgel, André MoraisUbarana, Rosaneide Maria Garcia da Silva2017-12-112017-12-112017-10-27UBARANA, Rosaneide Maria Garcia da Silva. Análise de desperdícios com base nos princípios da administração pública e do lean office: um estudo realizado em uma Universidade Federal. 2017. 137f. Dissertação (Mestrado Profissional em Gestão de Processos Institucionais) - Centro de Ciências Humanas, Letras e Artes, Universidade Federal do Rio Grande do Norte, Natal, 2017.https://repositorio.ufrn.br/jspui/handle/123456789/24488This work aims to analyze the waste in the flow of the process related to the processing of academic projects, in the Coordination of Agreements and Contracts of the Pro-Rectory of Planning and General Coordination of the Federal University of Rio Grande do Norte, in light of the principles of Administration Public, expressed in the caput of Art. 37 of the Federal Constitution of 1988, and of the Lean Production. Considering the context of the research and because it is a public institution, the bibliographic review was done on Public Administration, emphasizing the basic principles expressed in the Federal Constitution of 1988 and the managerial model, as well as on the process management and on the lean production. The qualitative approach and the action research method were chosen, with the research being a cut-off of a larger Project that is being implemented in the said Coordination, whose purpose is to improve the processes of processing academic projects. For data collection, a process workshop and a focus group were used to identify the waste of the process in the client's perception, to build the flow and the participant observation during the process analysis meeting together with the work team. The analysis of the qualitative data occurred after the transcriptions of the audios of the focal group and the meeting of process analysis. It was done through categorical content, with the aid of NVivo® software. The main results were: the Waste of Waiting and the Efficiency Principle, besides being the most incidents in the flow, have a direct relationship between them, being that the wait also originates in the legal requirements of the process, in compliance with the Legality Principle. However, it has been observed that it can be reduced. It has been found that the Legality Principle is a limiting factor for intervention in the flow and, in this context, the waste generated by Excess Processing, which causes Waiting, Unnecessary Motion and Transporting, becomes necessary to comply with the aforesaid Principle. It was found that there is a need for integration and other improvements in the systems to improve the process efficiency. In addition, it was identified that the stages of Registration and Contract Sector are those that concentrate the greatest number of problems in the flow and the constant changes in legal understandings were cited by all the subjects of the research, demonstrating that this is a critical point to management. Thus, it was verified that the great challenge of the public institutions is to reconcile their characteristics and norms to a greater efficiency in the services provided. It is hoped that the results obtained will lead the actions of improvements in the processes of academic projects to comply with the principles of Public Administration, expressed in the Federal Constitution of 1988, as well as to assist in the development of other academic works.Acesso AbertoAdministração públicaPrincípios da administração públicaProdução enxutamasterThesisCNPQ::CIENCIAS HUMANAS: GESTÃO DE PROCESSOS INSTITUCIONAIS