Hékis, Hélio RobertoSouza, Thalles Magno Freire de2025-04-032025-04-032025-01-30SOUZA, Thalles Magno Freire de. Transformação digital hospitalar: implementação de um dashboard para gestão avançada em UTI. Orientador: Dr. Hélio Roberto Hékis. 2025. 117f. Dissertação (Mestrado em Engenharia de Produção) - Centro de Tecnologia, Universidade Federal do Rio Grande do Norte, Natal, 2025.https://repositorio.ufrn.br/handle/123456789/63364Faced with the challenging scenario of Intensive Care Units (ICUs), where seriously ill patients require highly specific care, the importance of Information and Communication Technologies (ICTs) for improving processes and effective data management stands out. In this context, the problems lie in the potential difficulties in managing electronic health records (EHRs), indicators, protocols, communication and resources. This reality highlights the relevance of this research in the international context, highlighting Brazil's delay in innovations in the area of health. Furthermore, there is a need for alignment with the United Nations (UN) Sustainable Development Goals (SDGs) and the importance of harmonizing the theme with organizational strategic planning, updating efficiency, safety, quality and results in critical environments. of health. The central objective of this work is to develop a dashboard that integrates indicators and for advanced management in ICUs in a private hospital in Rio Grande do Norte, accredited by the National Accreditation Organization (ONA). This research will adopt a quantitative and qualitative approach, characterized as applied, with descriptive and explanatory objectives. Methods include action research. The result made it possible to analyze the data from the neonatal, adult and pediatric ICUs for 24 months (2023 and 2024) on the dashboard, and to draw up a replicability plan. This progress represented a substantial milestone in the hospital's digital transformation, with the aim of improving the effectiveness and quality of healthcare, as well as enabling implementation in other hospitals.Acesso AbertoUnidade de Terapia Intensiva - UTITecnologia da Informação e Comunicação - TICProntuário Eletrônico do Paciente - PEPPainel de controlemasterThesisCNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO