Rosário, José Orlando RibeiroCosta, Marcos Antonio Rebouças da2025-03-212025-03-212025-01-28COSTA, Marcos Antonio Rebouças da. Proposta de normativo disciplinando o processo e os procedimentos administrativos em uma unidade da UFRN. Orientador: Dr. José Orlando Ribeiro Rosário. 2025. 219f. Dissertação (Mestrado Profissional em Gestão de Processos Institucionais) - Centro de Ciências Humanas, Letras e Artes, Universidade Federal do Rio Grande do Norte, Natal, 2025.https://repositorio.ufrn.br/handle/123456789/63156The Federal University of Rio Grande do Norte (UFRN) routinely receives inspection demands originating from audits carried out by control and inspection bodies, notably the Federal Court of Auditors and the Office of the Comptroller General, regarding alleged signs of irregularities, including those related to the accumulation of positions, jobs and functions, as well as situations involving conflicts of interest in the exercise of public office. At UFRN, the processes and investigative procedures (not sanctioning) of these indications are the responsibility of the Coordination of Procedural Advice and Accumulation of Positions (CAPAC), a unit directly linked to the Dean of People Management. In this context, the general objective of the research was to draw up, at the end of the study, a proposal for a Normative Resolution for the administrative processes and procedures of the aforementioned Coordination Office, with a view to improving the efficiency and transparency of the processes and procedures in the unit, based on an integrative interpretation of the Code of Civil Procedure - CPC, the Law of Introduction to the Norms of Brazilian Law - LINDB and the General Law of Administrative Procedure - LPA. This is an applied, descriptive, predominantly qualitative research, action research and case study strategy, in which 200 administrative processes processed at CAPAC between 2021 and 2024 were analyzed, and which served as a basis for drawing up a list of recommendations for the institution's senior management. Subsequently, an integrative interpretation of the CPC, LINDB and LPA was carried out, resulting in a proposal for a Normative Resolution. The study resulted in 8 recommendations for improvements to CAPAC's processes and procedures, as well as a proposal for a Normative Resolution to regulate administrative processes and procedures in this unit. Thus, the research should contribute to faster and more qualified deliveries to internal and external administrative demands, reflecting the increased efficiency and transparency of administrative processes and procedures within CAPAC, as well as the intended Resolution, as a product generated by this study, will update the Institution's collection of internal rules, innovating in matters of administrative process and procedure.Acesso AbertoProcesso administrativoCeleridade processualEficiênciaResolução normativamasterThesisCNPQ::CIENCIAS HUMANAS