Valença, Cecilia NogueiraOliveira, Renata Fonsêca Sousa de2018-04-102018-04-102018-02-26OLIVEIRA, Renata Fonsêca Sousa de. Melhoria do acesso e da qualidade da atenção básica: entre vozes e olhares. 2018. 62f. Dissertação (Mestrado em Saúde Coletiva) - Faculdade de Ciências da Saúde do Trairi, Universidade Federal do Rio Grande do Norte, Natal, 2018.https://repositorio.ufrn.br/jspui/handle/123456789/25040INTRODUCTION: Strengthening the National Primary Care Policy, the National Program for Improving Access and Quality of Primary Care (PMAQ/AB) was established in 2011 to mobilize local actors, to qualify management practices, to increase access and to induce changes in the conditions of the health services operation. OBJECTIVE: To analyze the perception of municipal health managers and Primary Care workers about the National Program for Improving Access and Quality of Primary Care. METHODOLOGY: This is a descriptive and exploratory study with a qualitative approach. Managers or members of the municipal health management responsible for conducting the PMAQ in the municipalities investigated as well as higher-level Primary Care workers from the ESF who participated in the 2nd cycle of the PMAQ in 2014 were included in the study. A total of 44 individuals participated in the study. There were 6 managers and/or management representatives and 38 Primary Care professionals. Two techniques were used to collect information: the focus group and the semi-structured interview. Thus, three thematic nuclei emerged during the analysis: “Voices and looks about the PMAQ”; “Impacts produced in the health services from the experience in the PMAQ: interlacing multiple glances” and “PMAQ's Fragilities: The journey to go forward”. The study was approved by the Research Ethics Committee of the Faculty of Health Sciences/FACISA, with the Opinion number 1,707,601. RESULT AND DISCUSSION: The PMAQ is characterized as a guiding instrument for health actions and services, favoring the orientation, improvement and introducing changes in the work process. Some of the challenges presented were dissatisfaction in the allocation of the financial incentives from the program, an increase of tasks and discontinuity of the actions practiced. CONCLUSION: The PMAQ allowed subsidizing the co-production of new arrangements and redirects to strengthen the programs belonging to Primary Health Care.Acesso AbertoAtenção primária à saúdeAvaliação de programas e projetos de saúdeRecursos humanos em saúdeSistema Único de SaúdemasterThesisCNPQ::CIENCIAS DA SAUDE::SAUDE COLETIVA