Feitor, Carlos David CequeiraOliveira, João Daniel de Medeiros2020-12-102021-09-202020-12-102021-09-202019-12-04OLIVEIRA, João Daniel de Medeiros. Lean Manufacturing e BPM: um estudo de caso do processo produtivo em uma microempresa de Natal/RN. 2019. 46 f. Monografia (Graduação em Administração) - Departamento de Ciências Administrativas, Universidade Federal do Rio Grande do Norte, Natal, 2019.https://repositorio.ufrn.br/handle/123456789/35631The consumer market is increasingly demanding, and this means that companies need to constantly undergo improvements, so as to always meet and meet the needs and expectations of consumers. One of the possibilities for improving business practices is the use of process management based on the Business Process Management (BPM) methodology and the Lean philosophy, models that initially focus on improving production through process mapping and redesign, followed by improved use. resources, generating results in various other areas of the organization. Thus, this study aims to analyze, based on simple observation and through a semi-structured interview, how these methods identify and characterize the bottlenecks and waste that occur in the activities of organizations. The research that took place during this study was characterized as applied research due to the objective of proposing suggestions for improvement, through the observation of routine activities, to the organization under analysis. Thus, the results obtained in the research were the identification and characterization of the main recurring errors in the warehouse where production occurred, being the waste of raw material and time, as well as the suggestion of corrective actions aimed at minimizing them readjustment of layout and the study of times and movements.Attribution-NonCommercial-NoDerivs 3.0 Brazilhttp://creativecommons.org/licenses/by-nc-nd/3.0/br/BPMGestão de processoLeanMelhoriaDesperdícioGapbachelorThesis