Programa de Pós-graduação em Gestão de Processos Institucionais
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Master Thesis Otimização dos processos de exames laboratoriais em um pronto-socorro estadual: aplicação do Lean Healthcare integrado à metodologia DMAIC(Universidade Federal do Rio Grande do Norte, 2025-12-16) Veras, Ana Sarah Magalhães; Feitor, Carlos David Cequeira; Caricio, Marcelo Rique; https://orcid.org/0000-0002-7773-8578; http://lattes.cnpq.br/4301362043167312; http://lattes.cnpq.br/5684921029059613; Chagas, Márcio Marreiro das; http://lattes.cnpq.br/7927840772466317; Guimarães, Patrícia Borba Vilar; https://orcid.org/0000-0001-9130-3901; http://lattes.cnpq.br/3134219236556237This study aimed to optimize the laboratory testing process in a state emergency department, in order to reduce overcrowding and increase bed turnover. The Lean Healthcare methodology integrated with the DMAIC cycle was applied in an applied, exploratory, and descriptive research, with a mixed-methods approach and action research design. In the diagnostic stage, high turnaround times were identified between test request, collection, and release of results, with an average length of stay of 7.4 days and a bed occupancy rate of 213.5%. Structural and operational issues were also observed, such as the absence of standardized protocols, inefficient communication, and insufficient traceability. The intervention included 12 strategic measures, such as standardized laboratory test packages, multidisciplinary training, formalization of workflows, creation of a Clinical Decision Room, and laboratory restructuring. Post-intervention results showed significant improvements: average length of stay reduced to 2 days, bed occupancy decreased to 97.8%, and shorter turnaround times between process stages, with critical test results released within clinically acceptable timeframes. Qualitative analysis using the Tracer technique confirmed greater predictability, more efficient intersectoral communication, and direct impact on clinical decision-making. However, challenges remain, such as the batch release of multiple exams disregarding individual deadlines and the absence of active notifications for critical results.In conclusion, the application of Lean Healthcare integrated with DMAIC proved effective in reorganizing laboratory workflows and improving efficiency and patient safety, although consolidation of results will depend on continuous monitoring and sustainability of the practices implemented.Educacional Product Proposta: manual de acolhimento ao CERES/UFRN(Universidade Federal do Rio Grande do Norte, 2026-03-30) Henrique, Jean Augusto; Feitor, Carlos David Cequeira; https://orcid.org/0000-0002-0075-8730Educacional Product Proposta de framework de governança para o terceiro setor: Fundação Norte-Rio-Grandense de Pesquisa e Cultura(Universidade Federal do Rio Grande do Norte, 2026-05-21) Sousa, Poliana Fonseca de; Lanzillo, Anderson Souza da SilvaEducacional Product Ordem cronológica de pagamentos na UFRN: aplicação à luz do gerenciamento de processos e da teoria das restrições(Universidade Federal do Rio Grande do Norte, 2026-04-15) Menezes, Liliane Arruda Silva de; Barbosa, Mayara BezerraEducacional Product Relatos de processos: guia de uso do NotebookLM para relatores(Universidade Federal do Rio Grande do Norte, 2026-02-06) Santos, Marjorie Simões dos; Pereira, Sebastian FaustinoThis guide results from a dissertation which proposes a strategic model for the use of Artificial Intelligence, through the NotebookLM tool, to support the work of rapporteurs in the Center Council of the CCSA at the Federal University of Rio Grande do Norte. The study is based on the observation that the diversity of norms and the need for their articulation, the lack of standardization in the structure of reports, and the overload of work faced by councilors contribute to decision-making discrepancies that may affect good university governance. This qualitative and applied research is developed through a systematic documentary analysis of institutional regulations, aiming to identify the rules pertinent to deliberative processes, systematize the documents required for proper procedural instruction, and design a standardized format for reports and opinions integrated into the NotebookLM environment. The results indicate that the use of AI can reduce interpretative inconsistencies and the potential judicialization of contradictory decisions across collegial bodies, strengthen principles of equity and isonomy, and improve interpersonal relations by fostering transparency, predictability, and organizational trust. Furthermore, the model contributes to institutional innovation, enhances internal communication, strengthens administrative continuity, and encourages the dissemination of the practice across other collegial bodies, reinforcing data-driven governance. It is concluded that the adoption of NotebookLM represents an advance in the modernization of university decision-making processes, improving service quality, institutional reputation, and broader social benefits by promoting more agile, well-grounded, and transparent decisions.Master Thesis Acolhimento organizacional: proposta de manual de acolhimento aos novos técnico-administrativos em educação de uma instituição de ensino(Universidade Federal do Rio Grande do Norte, 2026-03-30) Henrique, Jean Augusto; Feitor, Carlos David Cequeira; Chagas, Márcio Marreiro das; Guimarães, Patrícia Borba VilarThis work explores the importance of organizational onboarding for a new member of an institution, which in the context of this research is a public educational institution and its technical staff. It examines how this initial onboarding impacts the integration and organizational socialization of the new employee and how these stages can influence their work life. The first objective was to analyze the onboarding process at the institution, verifying its connection to onboarding and organizational integration; the theme and conceptualization of the stages of socialization were explored, and previous research that has already highlighted the importance of working within this dynamic to assist in the construction of individual perception and social relationships in the workplace was discussed. The proposed contribution is the creation of an onboarding manual for new technical staff, providing an institutional tool to support the onboarding and welcoming of these new members to CERES/UFRN. The tool was evaluated by agents involved in the reception of new employees at the institution, allowing for verification of its relevance and potential contribution to both those who receive and those who are received. To evaluate the proposed manual, a closed-ended questionnaire was used, designed with questions and possible answers using a Likert scale, and a final open-ended question. The results show that, for 87% of the evaluators, the availability of a Welcome Manual contributes to improving the welcoming and reception of new employees, among other aspects addressed. This represents the potential relevance of improving the management of the reception and welcoming process carried out by the aforementioned academic unit.Master Thesis Governança no terceiro setor: uma análise da Fundação Norte-Rio-Grandense de Pesquisa e Cultura(Universidade Federal do Rio Grande do Norte, 2026-05-21) Sousa, Poliana Fonseca de; Lanzillo, Anderson Souza da Silva; Guimarães, Patrícia Borba Vilar; https://orcid.org/0000-0001-9130-3901; http://lattes.cnpq.br/3134219236556237; https://orcid.org/0000-0002-1737-9307; http://lattes.cnpq.br/3248558504481379; http://lattes.cnpq.br/3039698471523024; Martins, Alessandra Silva de Oliveira; http://lattes.cnpq.br/9017384525742021With the increasing complexity of organizations and the dispersion of ownership relationships, governance has emerged as an essential mechanism for balancing the internal and external interests of institutions, improving organizational processes, and ensuring management credibility. The growing relevance of the third sector has increased the need to provide greater reliability to these organizations, as well as to deepen studies on governance within such institutions. The organization analyzed in this study is Fundação Norte-Rio-Grandense de Pesquisa e Cultura (FUNPEC), a support foundation linked to the Federal University of Rio Grande do Norte. In this context, the main objective of this study is to analyze governance structures at FUNPEC in light of the best governance guidelines applicable to the third sector. Regarding the methodological aspects, the research is classified as applied, descriptive, and qualitative, and, in terms of procedures, it is characterized as a case study. Bibliographic and documentary research methods were used for data collection and analysis. A comparison was carried out between FUNPEC and Brazilian support foundations regarding the disclosure of governance information, as well as a diagnosis of FUNPEC’s organizational structure, confronting it with the application of governance best practices recommended by the Brazilian Institute of Corporate Governance (IBGC). The results showed that Brazilian support foundations still present weaknesses in the disclosure of their governance practices, since only part of the analyzed entities provided information on the subject, which was generally superficial and lacking in detail. In contrast, FUNPEC stood out positively by presenting a greater volume, level of detail, and comprehensiveness of governance information when compared to the other institutions analyzed. Concerning adherence to the governance best practice recommendations of the IBGC (2016), it was verified that FUNPEC partially complies with the established guidelines. The foundation has the main governance bodies in place, as well as independent auditing, a career and salary plan, and a code of conduct. However, some gaps were identified, such as the absence of a visual representation of the governance system and the absence of the fiscal council’s opinion regarding the institution’s financial statements. In light of these findings, it was recommended that the foundation seek greater alignment with the IBGC recommendations, in addition to adopting a visual governance structure for FUNPEC and formalizing its governance system through an institutional regulatory instrument. Finally, as a product of this dissertation, a Governance Framework Proposal for the Third Sector (Appendix A) was developed, conceived as a support tool for third-sector organizations with the purpose of strengthening good governance practices. The relevance of this research is based on its potential to improve FUNPEC’s governance structure, as well as on the possibility of replication in other third-sector organizations. In this sense, strengthening governance practices in third-sector entities, combined with more efficient management, tends to enhance the results of their activities, since more structured and efficient organizations tend to increase the reach and impact of their actions on society.Master Thesis Inteligência artificial a serviço da melhoria da governança universitária: uso do notebookLM na estruturação dos pareceres ofertados ao conselho do CCSA/UFRN(Universidade Federal do Rio Grande do Norte, 2026-02-06) Santos, Marjorie Simões dos; Pereira, Sebastian Faustino; Macedo, Marconi Neves; Costa, Antônio Roberto Faustino da; Guimarães, Patrícia Borba VilarThis dissertation proposes a strategic model for the use of Artificial Intelligence, through the NotebookLM tool, to support the work of rapporteurs in the Center Council of the CCSA at the Federal University of Rio Grande do Norte. The study is based on the observation that the diversity of norms and the need for their articulation, the lack of standardization in the structure of reports, and the overload of work faced by councilors contribute to decision-making discrepancies that may affect good university governance. This qualitative and applied research is developed through a systematic documentary analysis of institutional regulations, aiming to identify the rules pertinent to deliberative processes, systematize the documents required for proper procedural instruction, and design a standardized format for reports and opinions integrated into the NotebookLM environment. The results indicate that the use of AI can reduce interpretative inconsistencies and the potential judicialization of contradictory decisions across collegial bodies, strengthen principles of equity and isonomy, and improve interpersonal relations by fostering transparency, predictability, and organizational trust. Furthermore, the model contributes to institutional innovation, enhances internal communication, strengthens administrative continuity, and encourages the dissemination of the practice across other collegial bodies, reinforcing data-driven governance. It is concluded that the adoption of NotebookLM represents an advance in the modernization of university decision-making processes, improving service quality, institutional reputation, and broader social benefits by promoting more agile, well-grounded, and transparent decisions.Master Thesis Ordem cronológica de pagamentos na UFRN: aplicação à luz do gerenciamento de processos e da teoria das restrições(Universidade Federal do Rio Grande do Norte, 2026-04-15) Menezes, Liliane Arruda Silva de; Barbosa, Mayara Bezerra; https://orcid.org/0000-0002-4620-3415; http://lattes.cnpq.br/9293355699789455; http://lattes.cnpq.br/8094789970917420; Feitor, Carlos David Cequeira; https://orcid.org/0000-0002-7773-8578; http://lattes.cnpq.br/4301362043167312; Azevedo, Yuri Gomes Paiva; https://orcid.org/0000-0002-0830-0214; http://lattes.cnpq.br/4060685200362433This research addresses the chronological order of payments of obligations at the Federal University of Rio Grande do Norte (UFRN), focusing on the restructuring of the procedural flow in light of process management and the Theory of Constraints. The study aims to present a proposal for restructuring the procedural flow to define the chronological order of payment of UFRN's obligations. This is an applied, descriptive research, developed through a case study with a qualitative approach. Data collection was carried out through semi-structured interviews with representatives from four sectors directly involved in the process, and the data were analyzed using content analysis techniques. The results highlight problems stemming from a set of organizational, operational, and normative weaknesses that mutually influence each other. Key issues include the absence of defined deadlines for each stage, difficulties in applying current regulations, communication failures between units, and limitations in staff training. Furthermore, the participants share a convergent perception regarding the insufficient number of personnel, a factor that intensifies existing bottlenecks. The analysis of causal relationships indicates that the root cause is the absence of integrated, standardized, and deadline-oriented management in the payment process, demonstrating that the identified problems do not occur in isolation but stem from systemic failures in the process management. As a contribution, the study presents an improvement plan that includes redesigning the process flow to reduce rework and delays, as well as strengthening the institutional conditions for complying with the chronological order of payments.Educacional Product POLÍTICA DE RESÍDUOS SÓLIDOS E RESPONSABILIDADE SOCIAL: UM DIAGNÓSTICO EM UMA INSTITUIÇÃO FEDERAL DE ENSINO.(Universidade Federal do Rio Grande do Norte, 2025-09-30) BEZERRA, Tércia L. Cardoso; VIANA, Herbert Ricardo Garcia; Xavier, Yanko M. de AlencarABSTRACT The solid waste management policies have been a concern for public authorities and entities engaged in socio-environmental responsibility issues. The Brazilian National Solid Waste Policy (PNRS) (Law 12,305, of August 2, 2010) proposes reducing waste generation by promoting sustainable consumption habits and a set of instruments to increase the recycling of waste with economic value and potential for reuse. Considering all these aspects, a question emerged: Is there a contribution to strengthening the solid waste management policy as a federal educational institution in the municipality of Currais Novos? Thus, the importance of a social and corporate perspective is highlighted, in search of answers for this important assessment of the ecological and social impacts of solid waste produced and discarded daily, using the qualitative, bibliographic and field scientific research method, so that, at the end of the results, we can identify the best strategy for institutional contribution to the environment. Keyword: Environment; Diagnosis; Education; Solid Waste; Social Responsibility.