1. Universidade Federal do Rio Grande do Norte
2. Centro de Tecnologia
3. DEP - Departamento de Engenharia de Produção
4. CT - DEP - Artigos publicados em periódicos

Título:	The ambivalence of the work of the hotel managers: an approach to ergonomics
Autor(es):	Carvalho, Ricardo José Matos de Leite, Cyntia Maria de Gois
Palavras-chave:	Ergonomics;Macroergonomics;Managers;Hospitality
Data do documento:	2012
Editor:	IOS Press
Referência:	LEITE, Cyntia Maria de Gois; CARVALHO, Ricardo José Matos de. The ambivalence of the work of the hotel managers: an approach to ergonomics. Work, [S.L.], v. 41, p. 5668-5670, 2012. IOS Press. http://dx.doi.org/10.3233/wor-2012-0914-5668. Disponível em: https://content.iospress.com/articles/work/wor0914. Acesso em: 16 nov. 2021.
Resumo:	This article uses the contributions of ergonomics to understand the work performed by hotel managers. The concern to understand the job of managers is something new in the ergonomics and few studies address this issue, especially in what concerns the work of hotel managers and its aspects of performance and health, which is the focus of this article. Through a literature review on the subject, it is sought to understand the managers' work activity, the impacts on their health and their organizational performance, as managers take an ambivalent position in organizations, since they have to deal directly with the demands of upper and lower hierarchies in a context of high competition, organizational changes and user requirements. It is then inferred there is a risk of increased work density for managers, bringing negative consequences to their health and organizational performance. This phenomenon, still poorly covered by ergonomics, contributes to a certain invisibility of the manager's work in society as a whole, when the manager may suffer from health problems, which are also common in certain populations of workers who do not take the managerial function
URI:	https://repositorio.ufrn.br/handle/123456789/45245
ISSN:	1875-9270
Aparece nas coleções:	CT - DEP - Artigos publicados em periódicos

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