Assistente virtual (Chatbot) com base em Natural Language Processing (NLP) aplicado à automatização de respostas de dúvidas frequentes dos estudantes

Abstract

This work proposes a software application that allows the management of chatbots capable of providing answers in an automated way from previously registered training. Data were registered, manipulated and tested that allow interaction with bots in order to provide validation of our data as well as performance tests of our platform. The validation of our data was performed with statistical techniques, such as averaging, as well as visualizations of correct insertions in the database and the validation of the bots’ response quality. For the development of our work, we use some programming languages such as Golang and Python as well as libraries, frameworks and several databases.