Governança digital sustentável e o processo eletrônico na UFRN

Abstract

Sustainable digital governance is a modality that uses information and communication technology as a future-oriented sustainable development strategy and brings to the core of debate the social protagonism as well as both, the individual and collective responsibility for development of human, environmental and economic aspects. This research aims to analyze the implementation of the electronic process at Universidade Federal do Rio Grande do Norte considering the sustainable digital governance with an emphasis on the human dimension. This is a qualitative study that used semi-structured interviews and focus groups as data collection tools. The results were analyzed using the Design Thinking as an instrument of analysis and synthesis and reveal that the electronic process contributed to the strengthening of University sustainable digital governance. As a contribution, it is possible to highlight the elaboration of a theoretical construct that contributes to the advancement the SDG area and also a proposition of a systematization model for monitoring the flow of electronic processes and an institutional diagnosis that will guide Institution strategic actions in the implementation of new technologies from the perspective of human dimension.