Gestão eficiente por meio dos procedimentos administrativos: estudo de uma coordenação de curso de graduação na UFRN

Abstract

This is a work that describes the main administrative procedures carried out by the coordinators of the undergraduate courses in History (Teaching and Bachelor's) at the Federal University of Rio Grande do Norte - UFRN. Its objective is to provide information to the entire academic community involved. This material is intended to guide secretaries who perform similar activities and can assist in the training of new staff assigned to this role. The manual covers various administrative activities, from academic guidance, defense of undergraduate theses, and consolidation of grades to specific demands of the undergraduate course coordinators. Additionally, it presents relevant information from the students' perspective, starting from entering the course, first access to the Integrated Academic Activities Management System, confirmation of enrollment, all the way to completion and issuance of the long-awaited diploma. The manual includes resolutions, memos, laws, regulations, websites, departments involved, systems, contacts, as well as orientation manuals created by other researchers. By bringing together and combining a variety of materials, it becomes a comprehensive reference with the most relevant demands faced by an undergraduate course coordination. The study is based on an action research approach, exploratory and descriptive, with a strategy focused on documentary and bibliographic research. The central pillar is the description of the main processes carried out in the coordination. After the final considerations, Appendix A will be presented, containing the didactic material, which is the product of this work. In this case, it is a "manual of administrative procedures for an undergraduate course coordination at UFRN." And Appendix B will contain the link to the website created for the History program at UFRN, which also includes all administrative procedures. Both are the result of the Institutional Process Management Graduate Program at the Federal University of Rio Grande do Norte. In this sense, a qualitative approach is adopted, without the intention of using statistical data.