Gestão da assistência estudantil: adesão das universidade federais a sistemas de informações gerenciais em função das recomendações da Controladoria Geral da União

Abstract

The objective of the present work was: to analyze the management of Pnaes based on the adhesion of federal universities to management information systems, whose use has been recommended by the CGU in audits carried out in these institutions The research had a descriptive-exploratory nature with a qualitative approach and had the participation of 61 of the 69 federal universities that currently exist. Data collection took place in two stages: at first, a documentary research was carried out in the Pnaes audit reports, which were prepared by the CGU, in which the indication of the use of SIGs in the management of selection processes was evidenced; payment of benefits; monitoring and follow-up of beneficiaries; and evaluation of Pnaes; the second stage consisted of applying a structured questionnaire with open and closed questions that was sent through the FalaBR platform or email from the ombudsman of the 69 federal universities surveyed and aimed to identify the level of adhesion of these institutions to information systems managerial in the management of Pnaes processes; the data collected in the two stages of the research were analyzed using the content analysis technique and had the support of an Excel spreadsheet. The results of the work indicated that, from 2016 to 2023, there was an increase in the level of adherence to SIGs by at least 21 percentage points in the four Pnaes management processes that were investigated, on the other hand, 07 institutions did not have any system of management information to manage the Pnaes and 79% of the universities still did not use GIS in the evaluation of the program. However, despite the difficulties faced by the absence of management information systems, the federal universities carry out the Pnaes management processes using other alternative tools.