Eficiência das compras na Universidade Federal do Cariri: uma proposta de intervenção no processo de aquisição de materiais das suas unidades acadêmicas

Abstract

The present work constitutes a proposal of administrative intervention for the Federal University of Cariri (UFCA), with the objective of proposing improvements for the internal process of acquisition of materials of its academic units. Therefore, the methodology used was to carry out the stages of Mapping, Analysis and Improvement of Processes (using the BPMN notation), carried out based on the collection of primary data from the institution's servers directly involved in the process, t hrough the application of a questionnaire and conducting semistructured interviews, whose answers were treated through the techniques of content analysis, using the NVivo® software. The research was concluded with the proposition of optimized workflows, b uilt from the analysis of the possible causes for the problems identified collectively, with the help of the Cause and Effect Diagram. Additional questions were also raised that could be worked on in future studies.