Diagnóstico do setor de administração da Maternidade Escola Januário Cicco: um alinhamento com a gestão de desempenho por competências

Abstract

The presente dissertation aims to carry out a diagnosis of the administration sector of the Januário Cicco Maternity School (responsible for the management of purchases, bids, contracts, assets and administrative supervision of contracts) with focus on strategy and competence management using as a reference the Management of Development by Competencies - GDC established in the organization. For that, the methodology used was a qualitative research by document analysis technique. In the results it was found that the competency management model encompasses the organizational strategy functioning as a system in constant adaptation and continuous improvement. The organization’s strategy feeds the diagnosis of the professional skills needed by the institution and feeds the formulation of operational work and management plans that will be monitored through performance indicators. Existing skills gaps were also identified, namely: specific training, mainly in the accounting and legal areas, training on governmental and institutional systems and training on legislation relevant to the public procurement service and its updates. It is also concluded that the administration sector meets with good performance the goals established by the performance management by competences.