Análise expandida da atuação dos burocratas de nível de rua no contexto de implementação do Programa Nacional de Assistência Estudantil na Universidade Federal do Cariri

Abstract

This dissertation started from a case study, with emphasis on the Street Level Bureaucracy (BNR), which aimed to analyze the performance of the Street Level Bureaucrats of the Federal University of Cariri (UFCA) assigned to the Pro-Rectory of Student Affairs (PRAE) in the local context of implementation of the National Student Assistance Program (PNAES) based on the model of expanded analysis of the performance of implementing bureaucrats proposed by Bonelli et al (2019). Faced with the scarcity of studies on the implementation of public policies in the educational area and mainly in the PNAES, the research aimed to contribute to the improvement of this policy, based on the actions of these implementers, in addition to promoting new studies on the subject. The cited analytical model seeks to categorize the performance of these implementing bureaucrats from three dimensions: Structural, Individual and Relational. Data collection was carried out through document analysis and focus group with PNAES implementers of UFCA and data analysis was carried out through Content Analysis. As a result, it was identified that the performance of these BNRs with direct participation in the allocative/normative decisions of the Program, from the alignment with the organizational interests of these professionals, escape the rule of the literature and influence the implementation of the Program. The Structural Dimension detected the contextual recognition of the budget and the demands of the Program's actions and services by the implementing agents of the PNAES in the UFCA. The Individual Action Dimension was characterized by the influence of personal values, individual commitment with a particular feeling of reward when working in the Program and the absence of regulations related to professional regulations, rewards and punishments for public servants who work in the policy. The Relational Dimension verified the predominance of cooperative interactions of these implementers with students, among themselves and with other university bureaucrats in the execution of the PNAES.