A promoção da transparência pública a partir das demandas de informações da sociedade: o caso do Instituto Federal de Educação, Ciência e Tecnologia do Rio Grande do Norte

Abstract

The present dissertation had as general objective to analyze how active and passive transparency takes place within the Federal Institute of Education, Science and Technology of Rio Grande do Norte (IFRN), considering the demands of information from the society. This is an exploratory and descriptive research, of quali-quantitative approach, carried out through a case study. The data were collected through a documentary research, from the survey of the requests for access to information made to IFRN, via the Citizen Information Service (SIC), from July 2015 to July 2019. The requests for information were categorized through content analysis, evidencing the most requested categories. After defining the most demanded categories by the society to the institution, the observation was made in the websites, from the elaboration of an observation form. The strategic theme "People Management" was the one with the highest number of information requests, with the People Management Board being the most requested sector. The thematic category "Personnel selection and mobility" represented more than half of the requests for access to information, with 51.47% of the requests. The results showed that both compliance and the implementation of active transparency practiced by IFRN are failed, since information that should be mandatorily available in active transparency is not disclosed in its entirety and, when it is, sometimes it is incomplete and outdated. The study also showed the need for improvements in the information management practices in IFRN. As a suggestion, it was proposed, for each thematic category, the publication of information that was not available in active transparency, as well as detailed suggestions for improvements in the information already disclosed in the websites, with a view to increasing the public transparency of the institution and, consequently, the quality in the delivery of the services provided, besides allowing a possible decrease in the demands for information