Gestão do conhecimento: análise e proposição de portfólio de ferramentas e práticas no Hospital Universitário Onofre Lopes

Abstract

The usage of tools and practices of Knowledge Management brings positive impacts to competition in organizations and may contribute, decisively, to favourable financial results. Those tools may potentialize their perfomance and improve the results, presenting itself as a critical factor for an organization to excel in the environment it operates. This research's general goal was to analyze Knowledge Management used nowadays on the HUOL, in order to propose a the portfolio of tools and practices of Knowledge Management adapted to the organizational needs of the institution. To do so, this research adopted as specific goals: identify and describe the tools and practices of Knowledge Management used nowadays and how the analysis of their acceptance was made in the daily management of HUOL. Finally, it's presented the proposal of a portfolio of tools and practices of Knowledge Management adapted to the organizational needs of the institution. This work may be justified because there are no researches over the same theme and place, most specifically after the changes that happened due to the adhesion to EBSERH. This research has a qualitative approach, mainly focused on description of goals through a strategy of case of study. The data collection method used interviews with the high administration (superintendency, staff, managers and heads of departments). The interview script was created based on the study made in the theoretical frame of reference, highlighting the tools and practices of Knowledge Management most present in the contemporary literature about this subject. The content analysis technic was used for the data analysis, according to the model of Bardin. It was noticed that Knowledge Management is not adopted under management perspective. Some tools and practices used by the research subject may be identified as practices of Knowledge Management, as: computer systems (MV, SIPAC, AGHU, SIGRH, SIG/EBSERH, etc), videoconference forums, management competence evaluation tools and business intelligence, assumed through benchmarking actions. As result, it's recommended the incorporation of some Knowledge Management's tools and practices, on the consolidation of a portfolio formally deliberated for Knowledge Management on the HUOL. The tools and practices adopted are: intitutional repository, presential forums combined with the practice of lessons learned, coaching and mentoring, and lastly Eletronic Document Management.