Inovação na gestão de carreiras: sistema de informação PCCR para a otimização da Secretaria de Estado de Saúde Pública do Rio Grande do Norte

Abstract

Founded in 1964, the State Department of Public Health of Rio Grande do Norte - SESAP/RN is responsible for the planning, organization, direction, control, and execution of government programs and projects dedicated to public health. With a workforce of over 12,700 active employees and a population of more than 10,000 retired employees and pensioners, one of the main challenges for the organization was career management. It was within this context that the efforts of this scientific-entrepreneurial research aimed to develop and implement an information system focused on human capital management for SESAP/RN. The research is of an applied nature with a qualitative-quantitative approach, including exploratory and documentary, bibliographical, and experimental procedures. In the action-research, the focus was on innovation management: ideation and requirements gathering for the system's prototyping, as well as prototype validation and tool application. Among the results, the implemented information system made it possible to identify the professional category, workforce qualification, and organizational allocation. As a result, a greater interest in professional qualification to boost careers was identified among the workforce. In order to disseminate the system's functionalities, a tutorial and a set of workshops were created. Additionally, there is potential for optimizing the organizational allocation of the available workforce.