Gestão por processos no setor público: uma proposta de otimização nas contratações de bens e serviços da Polícia Militar do Rio Grande do Norte

Abstract

Contemporary public management is faced with the challenge of scarcity of resources, requiring the ability to deliver quality public services with leaner public budgets. Within this scenario, the public sector has sought, in the private sector, several methods and techniques that are remarkably efficient. Process management, from the term Business Process Management (BPM), has an integrated view of all the organization's activities, allowing the formulation of strategies contributing to the promotion of quality, with cost reduction and greater customer satisfaction. internal and external. The objective of this work was to propose an optimized model of the hiring process for goods and services of the Military Police of the State of Rio Grande do Norte through BPM. To this end, the methodological path adopted was the design science research, based on the choice of the field problem TO BE solved (diagnosis of the problem situation), followed by a systematic review of the literature that culminated in the synthesis of the research (theoretical and normative framework), for the following steps, the design proposals (project) and test for development, the Design Thinking methodology was used to achieve the main objective of this intervention project. After experimentation, there was a decrease in the average time interval for executing the processes. This intervention project has as a product for the institution a draft ordinance containing the modeling of the process in BPMN resulting from the discussion of the actors involved during the use of design thinking. It is expected with the adoption of the proposed model that, in the short term, with the change from repetitive to standardized processes, there will be a reduction in problems resulting from the lack of a standard process that impacts the corporation's final processes and that, in the medium and long term, such processes become mature, being properly measured and managed. In parallel, it is hoped that the methodology covered in this project will be used by PMRN in the analysis and modeling of other critical processes. In due course, two opportunities for future studies resulting from problems found and not addressed in the scope of this work are pointed out: the analysis of purchasing planning and the training of personnel.