Mapeamento de processos de trabalho desenvolvidos por enfermeiros que atuam na gerência dos serviços de enfermagem no âmbito hospitalar: diagnóstico, análise e proposta de tecnologia gerencial em uma maternidade da rede Ebserh

Abstract

Introduction: Globalization, the incorporation of new technologies, the search for the quality of health services and changes in the epidemiological scenario currently make health care complex, challenging managers and workers in the pursuit of customer satisfaction and the achievement of operational efficiency , within a context of limited organizational costs, which makes it appropriate to carry out a study on managerial practices of nurses in hospital units, in a Public Teaching Hospital in Salvador-Bahia. Objective: To know and map the organizational work processes developed in a Maternity of the Ebserh Network by manager nurses. Method: The study was carried out in two stages: in the first, an integrative review was developed aiming to guide the theoretical basis of the work. In the second stage, a methodological study of the development of nursing management technology was carried out. Results: Regarding the integrative review, it was possible to show in the literature the work processes developed by nurses who work in the management of nursing services in the hospital environment, organized into two thematic categories: Managerial Work Processes and Managerial Tools. With regard to the development of management technology, it was possible to describe the mapping of work processes in the Nursing Division of a Maternity Hospital at EBSERH. Conclusion: The study carried out made it possible to propose a method of mapping the work process that is replicable for implementation, flexible, didactic and aligned with the strategic planning of EBSERH. It is desirable that professionals be able to work process management in their routines, bringing modern management practices, increasingly present in organizations, enabling the mapping, analysis, monitoring, redesign, improvement and management of work processes