Introdução à gestão de processos no Setor de Endemias de Currais Novos/RN

Abstract

The objective of this technological-technical work is to present the results of a process mapping carried out in the Endemics Sector of the Health Department of Currais Novos/RN. The justification for this research is the need to disseminate the knowledge produced within the institution, thereby facilitating the training of new employees. Therefore, the central question driving this research is: how is the macroprocess of the Chagas Disease Control Program (PCDCH) and its subprocesses visually represented within the Endemics Sector? This is a basic qualitative study, involving document analysis and interviews with key users of the mapped processes. For this purpose, Bizagi Modeler software was used along with the Business Process Model Notation (BPMN), as well as Canva and Google Docs. Based on this mapping, the intent is to disseminate the knowledge produced and reinforce the importance of process management for improving organizational management.